You can purchase your original Alameda Turquesa shoes here at our official website www.alamedaturquesa.com. This is the only authentic domain for Alameda Turquesa online boutique.
If you want to purchase in your country, send us an email to firstname.lastname@example.org to find out our stockists worldwide.
We know that there are counterfeit Alameda Turquesa shoes being sold, and we want to protect you from that. In case of any doubt please send us an email to email@example.com, don’t purchase a product that is not authentic. Our company is doing the best we can to prevent the selling of these shoes.
Alameda Turquesa prides it self on high-quality products all made in Portugal by our amazing artisans. When you purchase an Alameda Turquesa product, you are purchasing a little bit of our history.
Your order will arrive in an Alameda Turquesa box and dustbag. We always send you a little handmade card to make you feel even more special.
Our shoes have an engraved logo in soles and insoles.
For any doubt regarding product care please email us at firstname.lastname@example.org or visit our Product Care page here.
Every Alameda Turquesa piece is made-to-order. The delivery can be between two days and five weeks, depending of the numbers of orders and of the overload of work, we are small team here at our atelier, everything is artisanal. The maximal delay of the dispatch is of 5 weeks from the day of the order, if we couldn’t make it in time you will receive an email from us. If you have a special event and you need to receive your piece asap, send us an email to email@example.com so we can make the best we can to put your order on priority.
Yes, you can. Once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number from DHL Express or CTT. If your delivery is within Portuguese, Russian or Iranian territory it will be shipped with CTT Portugal and you can track at cct.pt. If your delivery is for the rest of the world you can check your tracking at dhl.com.
Yes, and yes. For more info please visit our Payment Options here. You ca be assure that we consider all of the information you share with us to be totally private and confidential.
No, Alameda Turquesa don’t make any season sales due to the high demand for Alameda Turquesa products. We never make sales neither discounts.
We are here to help. You can check the “Choose your size” tab in every product page, and you can check our Find Out Your Size page, where we help you to know the correct size 🙂
You can always send us an email in case of any doubt to firstname.lastname@example.org
You can check our Return Policy. ALL SALES ARE FINAL. We believe that you deserve an exclusive product, made to order for you and for you only, so we do not accept returns. Due to the finality of your purchase, please send us an email to email@example.com if you have any doubt.
We accept exchanges within 14 days of receipt of your order if you purchase shoes, other pieces that are not shoes can’t be returned. The products must include the original box and dust bag, and must be completely unworn. All shoes should be tried on a carpeted, clean surface to prevent any scratch. Shoe soles with any sign of wear will not be accepted.
Alameda Turquesa reserves the right to refuse any merchandise that does not meet the above requirements. If your exchange is not accepted, it will be sent back to you at your expense. We appreciate your understanding.